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Preparing Cloud Platform Owners for

SUCCESS

Because Failing to Prepare is Preparing to Fail

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Unlock your potential

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Find everything
you need

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About

Each successful outcome is its own adventure.

The team is only as capable as its weakest link.

Overcoming fears helps you reach new heights.

Preparation is key for success.

Assess each obstacle individually.

Learn to pace yourself.

Celebrate when it's (really) over.

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DOES THIS SOUND LIKE YOU?

Are you a current or aspiring business technology leader looking to master the ServiceNow platform that is rapidly becoming the defining business workflow control tower of the cloud computing ecosystem? Are you looking for a comprehensive curriculum of knowledge, accompanied by guided tutorials and a supportive community of fellow platform leaders? Get ready to gain the confidence and competencies that you need to supercharge your career as a ServiceNow Platform Owner.

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Introducing the Leadership Development Program for ServiceNow Platform Owners

Whether you’re an aspiring leader or a veteran professional looking to enhance your ServiceNow skillset, this hybrid curriculum is designed to guide you on everything from the fundamental concepts and resources to advanced AI capabilities of the Now Platform. Delivered in a uniquely engaging adventure trek narrative, and accompanied by a comprehensive reference library, you’ll have a great experience while learning all about one of the top enterprise cloud computing platforms!

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Get Ready To...

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Take a Look Inside!

  • 1. Longmire - Core Platform Information (Session 1) | New Releases, Patches, Upgrades (Session 2)
    The Leadership Development Program for ServiceNow Platform Owners opens with an introduction and orientation to the full content curriculum. Session 1 presents foundation information about the Now Platform that will be referenced to throughout the program. https://www.servicenow.com/now-platform.html Session 2 presents information about the software release cadence of Now platform versions, the software patching cycle between family releases, and how the Now Platform instance upgrade process works. https://www.servicenow.com/community/releases-and-upgrades/ct-p/releases-and-upgrades Reference library resources and session knowledge checks are provided in the Members Portal.
  • 2. Rampart Ridge - Solutions & Business Outcomes (Session 3) | Digital Transformation (Session 4)
    Session 3 presents information about how the capabilities of the ServiceNow application products align to organizational business outcomes. This session includes an introduction to the Now Value methodology. https://www.servicenow.com/success/now-value.html Session 4 presents leadership guidance for conducting digital transformation initiatives on the Now Platform. https://www.servicenow.com/products/strategic-portfolio-management/what-is-digital-transformation.html Reference library resources and session knowledge checks are provided in the Members Portal.
  • 3. Mirror Lakes - Commercials & Licensing Models (Session 5) | Value Calculators (Session 6)
    Session 5 presents information on the ServiceNow product license subscription models, and what applications are entitled with each of the application suite packages. https://www.servicenow.com/products/entitlements.html Session 6 presents information on the value calculator tools that are used to create return on investment business proposals. https://www.servicenow.com/success/value-calculator.html Reference library resources and session knowledge checks are provided in the Members Portal.
  • 4. Emerald Ridge - Data Foundations: CMDB (Session 7) | CSDM (Session 8)
    Session 7 presents information on the Configuration Management Database (CMDB), which is the foundation point of all applications on the Now Platform. https://www.servicenow.com/au/products/servicenow-platform/configuration-management-database.html Session 8 presents information about the Common Service Data Model (CSDM), a standardized set of terms and their definitions that can be used with all ServiceNow applications on the Now Platform. https://www.servicenow.com/products/it-operations-management/what-is-csdm.html Reference library resources and session knowledge checks are provided in the Members Portal.
  • 5. Gobblers Knob - Now Create & Platform Implementation (Session 9) | Impact Services (Session 10)
    Session 9 presents information on the Now Create resource portal of implementation guidance. The session also presents information on the general best practices for implementation of new instances of the Now Platform. https://nowlearning.servicenow.com/nowcreate Session 10 presents information on the post-implementation Impact services that assist ServiceNow customers in governance, utilization, and optimization of their subscribed applications on the Now Platform. https://www.servicenow.com/impact.html Reference library resources and session knowledge checks are provided in the Members Portal.
  • 6. Klapatche Park - Automation: Workflows (Session 11) | Integrations (Session 12)
    Session 11 presents information about the applications and methodology for creating workflows on the Now Platform. Workflows underpin all of the capabilities and outcomes delivered by application processes on the Now Platform. https://www.servicenow.com/workflow/learn/digital-workflows-and-automation/what-is-a-workflow.html Session 12 presents information about the multiple ways of integrating the Now Platform as a digital control tower for data import and export and workflow orchestration with third party systems. https://www.servicenow.com/products/api-integrations.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 7. Golden Lakes - Reporting (Session 13) | Analytics & Continual Improvement (Session 14)
    Session 13 presents information about the foundational reporting capability of the Now Platform, and the dashboard and distribution capabilities for sharing report data. https://docs.servicenow.com/csh?topicname=c_GenerateReports.html&version=latest Session 14 presents information about the premium platform application suites of Performance Analytics and Continual Improvement Management, which are entitled for use with many applications on the Now Platform when subscribed to a Professional or Enterprise level package. https://www.servicenow.com/now-platform/now-intelligence.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 8. Mowich Rivers - Trust & Compliance (Session 15) | Security & Encryption (Session 16)
    Session 15 presents information about the Now Platform standards for trust, security, privacy, integrity, and regulated markets. https://www.servicenow.com/au/company/trust.html Session 16 presents further security options available for the Now Platform, including the capabilities of the ServiceNow Vault application suite. https://www.servicenow.com/products/vault.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 9. Mowich Lake - Predictive Intelligence & Virtual Agent (Session 17) | Generative AI (Session 18)
    Session 17 presents information about the premium platform application suites of Predictive Intelligence machine learning and Virtual Agent with Natural Language Understanding, which are entitled for use with many applications on the Now Platform when subscribed to a Professional or Enterprise level package. https://www.servicenow.com/now-platform/now-intelligence.html Session 18 presents information about the premium platform Generative AI capabilities that are entitled by the Now Assist solution suite, which is available for many application suites. https://www.servicenow.com/now-platform/generative-ai.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 10. Tolmie Peak - Customer Success & Communities (Session 19) | Support & Knowledge Bases (Session 20)
    Session 19 presents information on the documents and resources available from the Customer Success portal of the ServiceNow Web site, and the multiple product and special interest group forums that are available from the Communities portal. https://www.servicenow.com/success.html | https://www.servicenow.com/community/ Session 20 presents information about the customer support site and the knowledge bases of article information that is available there. https://support.servicenow.com/now Reference library resources and session knowledge checks are provided in the Members Portal.
  • 11. Carbon River - Performance, Instance Scan (Session 21) | Architecture (Session 22)
    Sessions 21 and 22 together present information about the operational architecture of Now Platform instances, and how to efficiently operate applications for the five considerations of Performance, Upgradeability, Manageability, Security, and User Experience. https://docs.servicenow.com/csh?topicname=hs-landing-page.html&version=latest https://www.servicenow.com/success/playbook/platform-architecture.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 12. Windy Gap - App & Automation Engine (Session 23) | JavaScript on the Now Platform (Session 24)
    Session 23 presents information on the application development capabilities of the Now Platform, and how those capabilities are packaged in the App Engine and Automation Engine application suites. https://www.servicenow.com/products/application-development.html Session 24 presents information about the ServiceNow version of JavaScript that operates on the Now Platform, and where client- and server-side script editing can be done on the platform and applications. https://developer.servicenow.com/dev.do#!/learn/learning-plans/washingtondc/new_to_servicenow/app_store_learnv2_scripting_washingtondc_introduction_to_servicenow_scripting Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 13. Mystic Lake - IT Service Management (Session 25) | DevOps (Session 26)
    Session 25 presents information on the ITIL-centric capabilities and applications of the well known IT Service Management suite. https://www.servicenow.com/products/itsm.html Session 26 presents information on the DevOps capability and applications that have become part of the IT Service Management application suite. https://www.servicenow.com/products/devops.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 14. Mount Freemont - IT Operations Management: Visibility (Session 27) | AIOps and Governance (Session 28)
    Session 27 presents information on the infrastructure discovery and mapping capabilities and applications of the IT Operations Management suite. https://www.servicenow.com/products/it-operations-management.html Session 28 presents information on the event alert, log analysis, and cloud infrastructure management capabilities and applications of the same suite. https://www.servicenow.com/products/cloud-management.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 15. Sunrise - Asset Management: Hardware, Software (Session 29) | Enterprise Assets (Session 30)
    Session 29 presents information on the Professional level application suites for hardware and software management, both of which provide enhancements to the asset management capability provided in the IT Service Management suite. https://www.servicenow.com/products/it-asset-management.html Session 30 presents information on the non-IT asset management capabilities of the Enterprise Asset Management application suite. https://www.servicenow.com/au/products/enterprise-asset-management.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 16. White River - Security Operations: Vulnerability (Session 31) | Incident Response (Session 32)
    Session 31 presents information on the proactive security operations capabilities of the Vulnerability Response application suite. https://www.servicenow.com/products/security-operations.html Session 32 presents information on the complimenting reactive security operations capabilities of the Security Incident Response application suite. https://www.servicenow.com/products/security-operations/what-is-secops.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 17. Panhandle Gap - Integrated Risk Management (Session 33) | ESG Management (Session 34)
    Session 33 presents information on the portfolio of application suites that comprise Governance, Risk, and Compliance capabilities on the Now Platform. https://www.servicenow.com/products/governance-risk-and-compliance.html Session 34 presents information on how these capabilities can be specifically operated to meet Environmental, Social, and Governance outcomes. https://www.servicenow.com/products/esg-management.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 18. Indian Bar - Strategic Portfolio Management (Session 35) | Application Portfolio Management (Session 36)
    Session 35 presents information on the linked set of applications that comprise the Strategic Portfolio Management application suite. https://www.servicenow.com/products/strategic-portfolio-management.html Session 36 presents information on the aligned enterprise architecture Application Portfolio Management suite. https://www.servicenow.com/products/application-portfolio-management.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 19. Cowlitz Divide - HR Service Delivery (Session 37) | Health & Safety, Growth & Development (Session 38)
    Session 37 presents information on the capabilities of the employee-centric HR Service Delivery application suite. https://www.servicenow.com/products/hr-service-delivery.html Session 38 continues the employee capabilities focus with presentation of information on the application sets that provide Health, Safety, Growth, and Development capabilities. https://www.servicenow.com/products/health-safety.html https://www.servicenow.com/products/employee-growth-development.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 20. Box Canyon - Workplace Service Delivery (Session 39) | Indoor Mapping (Session 40)
    Session 39 presents information on the workplace-centric capabilities of the Workplace Service Delivery application suite, which aligns closely with HR Service Delivery. https://www.servicenow.com/products/workplace-service-delivery.html Session 40 presents further information on the capabilities and operation of the custom indoor mapping for workplaces. https://docs.servicenow.com/csh?topicname=wsm-mappedin-admin.html&version=latest Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 21. Stevens Canyon - Legal Services (Session 41) | Source-to-Pay (Session 42)
    Session 41 presents information on the Legal Services Delivery application suite, one of the newest solution capabilities for the Now Platform. https://www.servicenow.com/products/legal-service-delivery.html Session 42 presents information another new capability set for the platform, the Source-to-Pay finance supply chain application suite. https://www.servicenow.com/solutions/finance-supply-chain.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 22. Pinnacle Peak - Customer Service Management (Session 43) | Data Model Deep Dive (Session 44)
    Session 43 presents information on the capabilities of the external-facing Customer Service Management application suite, which extends the Now Platform into several customer industry solutions. https://www.servicenow.com/products/customer-service-management.html Session 44 presents information about the extended data model of the Customer Service Management application design upon which the industry solutions further extend. https://docs.servicenow.com/csh?topicname=customer-service-customer-data.html&version=latest Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 23. Paradise - Customer Industries: Technology (Session 45) | Services (Session 46)
    Session 45 presents information on the capabilities of the Now Platform industry solutions for technology-oriented organizations that are built on the Customer Service Management application suite. https://www.servicenow.com/solutions/industry.html Session 46 presents information on the capabilities of the industry solutions for services-oriented organizations that are also built on the Customer Service Management application suite. https://www.servicenow.com/workflow/industries.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 24. Cougar Rock - Field Service Management (Session 47) | Universal Request & Task (Session 48)
    Session 47 presents information on the capabilities of the Field Service Management application suite, which provides outcomes for work management across geographically distributed regions. https://www.servicenow.com/products/field-service-management.html Session 48 brings together the many application suite products presented in the program curriculum by presenting information about the capabilities of Universal Request and Universal Task, which enable the capability for work to move between the multiple workflow domains of the Now Platform. https://docs.servicenow.com/csh?topicname=ur-landing-limitedaccess.html&version=latest Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 25. Eagle Peak - Roadmaps (Session 49) | Curriculum Wrap-up & Futures (Session 50)
    Session 49 begins the conclusion of the program content curriculum by presenting information on the roadmap templates and methodology for planning and monitoring the implementation of Now Platform application suites. https://www.servicenow.com/success/playbook/implementation.html https://www.servicenow.com/products/strategic-portfolio-management/what-is-a-roadmap.html Session 50 concludes the curriculum with a comprehensive summary, updates of additional information released, and presentation of the options available for program participants to continue their learning of the ServiceNow Now Platform. https://www.servicenow.com/community/developer-advocate-blog/washington-d-c-release-content-calendar/ba-p/2808292 Reference library resources and session knowledge checks are provided in the Members Portal.
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Join Now!

Get ready to embark on a comprehensive and creative journey into the ecosystem of all things ServiceNow!

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  • 1. Longmire - Core Platform Information (Session 1) | New Releases, Patches, Upgrades (Session 2)
    The Leadership Development Program for ServiceNow Platform Owners opens with an introduction and orientation to the full content curriculum. Session 1 presents foundation information about the Now Platform that will be referenced to throughout the program. https://www.servicenow.com/now-platform.html Session 2 presents information about the software release cadence of Now platform versions, the software patching cycle between family releases, and how the Now Platform instance upgrade process works. https://www.servicenow.com/community/releases-and-upgrades/ct-p/releases-and-upgrades Reference library resources and session knowledge checks are provided in the Members Portal.
  • 2. Rampart Ridge - Solutions & Business Outcomes (Session 3) | Digital Transformation (Session 4)
    Session 3 presents information about how the capabilities of the ServiceNow application products align to organizational business outcomes. This session includes an introduction to the Now Value methodology. https://www.servicenow.com/success/now-value.html Session 4 presents leadership guidance for conducting digital transformation initiatives on the Now Platform. https://www.servicenow.com/products/strategic-portfolio-management/what-is-digital-transformation.html Reference library resources and session knowledge checks are provided in the Members Portal.
  • 3. Mirror Lakes - Commercials & Licensing Models (Session 5) | Value Calculators (Session 6)
    Session 5 presents information on the ServiceNow product license subscription models, and what applications are entitled with each of the application suite packages. https://www.servicenow.com/products/entitlements.html Session 6 presents information on the value calculator tools that are used to create return on investment business proposals. https://www.servicenow.com/success/value-calculator.html Reference library resources and session knowledge checks are provided in the Members Portal.
  • 4. Emerald Ridge - Data Foundations: CMDB (Session 7) | CSDM (Session 8)
    Session 7 presents information on the Configuration Management Database (CMDB), which is the foundation point of all applications on the Now Platform. https://www.servicenow.com/au/products/servicenow-platform/configuration-management-database.html Session 8 presents information about the Common Service Data Model (CSDM), a standardized set of terms and their definitions that can be used with all ServiceNow applications on the Now Platform. https://www.servicenow.com/products/it-operations-management/what-is-csdm.html Reference library resources and session knowledge checks are provided in the Members Portal.
  • 5. Gobblers Knob - Now Create & Platform Implementation (Session 9) | Impact Services (Session 10)
    Session 9 presents information on the Now Create resource portal of implementation guidance. The session also presents information on the general best practices for implementation of new instances of the Now Platform. https://nowlearning.servicenow.com/nowcreate Session 10 presents information on the post-implementation Impact services that assist ServiceNow customers in governance, utilization, and optimization of their subscribed applications on the Now Platform. https://www.servicenow.com/impact.html Reference library resources and session knowledge checks are provided in the Members Portal.
  • 6. Klapatche Park - Automation: Workflows (Session 11) | Integrations (Session 12)
    Session 11 presents information about the applications and methodology for creating workflows on the Now Platform. Workflows underpin all of the capabilities and outcomes delivered by application processes on the Now Platform. https://www.servicenow.com/workflow/learn/digital-workflows-and-automation/what-is-a-workflow.html Session 12 presents information about the multiple ways of integrating the Now Platform as a digital control tower for data import and export and workflow orchestration with third party systems. https://www.servicenow.com/products/api-integrations.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 7. Golden Lakes - Reporting (Session 13) | Analytics & Continual Improvement (Session 14)
    Session 13 presents information about the foundational reporting capability of the Now Platform, and the dashboard and distribution capabilities for sharing report data. https://docs.servicenow.com/csh?topicname=c_GenerateReports.html&version=latest Session 14 presents information about the premium platform application suites of Performance Analytics and Continual Improvement Management, which are entitled for use with many applications on the Now Platform when subscribed to a Professional or Enterprise level package. https://www.servicenow.com/now-platform/now-intelligence.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 8. Mowich Rivers - Trust & Compliance (Session 15) | Security & Encryption (Session 16)
    Session 15 presents information about the Now Platform standards for trust, security, privacy, integrity, and regulated markets. https://www.servicenow.com/au/company/trust.html Session 16 presents further security options available for the Now Platform, including the capabilities of the ServiceNow Vault application suite. https://www.servicenow.com/products/vault.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 9. Mowich Lake - Predictive Intelligence & Virtual Agent (Session 17) | Generative AI (Session 18)
    Session 17 presents information about the premium platform application suites of Predictive Intelligence machine learning and Virtual Agent with Natural Language Understanding, which are entitled for use with many applications on the Now Platform when subscribed to a Professional or Enterprise level package. https://www.servicenow.com/now-platform/now-intelligence.html Session 18 presents information about the premium platform Generative AI capabilities that are entitled by the Now Assist solution suite, which is available for many application suites. https://www.servicenow.com/now-platform/generative-ai.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 10. Tolmie Peak - Customer Success & Communities (Session 19) | Support & Knowledge Bases (Session 20)
    Session 19 presents information on the documents and resources available from the Customer Success portal of the ServiceNow Web site, and the multiple product and special interest group forums that are available from the Communities portal. https://www.servicenow.com/success.html | https://www.servicenow.com/community/ Session 20 presents information about the customer support site and the knowledge bases of article information that is available there. https://support.servicenow.com/now Reference library resources and session knowledge checks are provided in the Members Portal.
  • 11. Carbon River - Performance, Instance Scan (Session 21) | Architecture (Session 22)
    Sessions 21 and 22 together present information about the operational architecture of Now Platform instances, and how to efficiently operate applications for the five considerations of Performance, Upgradeability, Manageability, Security, and User Experience. https://docs.servicenow.com/csh?topicname=hs-landing-page.html&version=latest https://www.servicenow.com/success/playbook/platform-architecture.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 12. Windy Gap - App & Automation Engine (Session 23) | JavaScript on the Now Platform (Session 24)
    Session 23 presents information on the application development capabilities of the Now Platform, and how those capabilities are packaged in the App Engine and Automation Engine application suites. https://www.servicenow.com/products/application-development.html Session 24 presents information about the ServiceNow version of JavaScript that operates on the Now Platform, and where client- and server-side script editing can be done on the platform and applications. https://developer.servicenow.com/dev.do#!/learn/learning-plans/washingtondc/new_to_servicenow/app_store_learnv2_scripting_washingtondc_introduction_to_servicenow_scripting Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 13. Mystic Lake - IT Service Management (Session 25) | DevOps (Session 26)
    Session 25 presents information on the ITIL-centric capabilities and applications of the well known IT Service Management suite. https://www.servicenow.com/products/itsm.html Session 26 presents information on the DevOps capability and applications that have become part of the IT Service Management application suite. https://www.servicenow.com/products/devops.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 14. Mount Freemont - IT Operations Management: Visibility (Session 27) | AIOps and Governance (Session 28)
    Session 27 presents information on the infrastructure discovery and mapping capabilities and applications of the IT Operations Management suite. https://www.servicenow.com/products/it-operations-management.html Session 28 presents information on the event alert, log analysis, and cloud infrastructure management capabilities and applications of the same suite. https://www.servicenow.com/products/cloud-management.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 15. Sunrise - Asset Management: Hardware, Software (Session 29) | Enterprise Assets (Session 30)
    Session 29 presents information on the Professional level application suites for hardware and software management, both of which provide enhancements to the asset management capability provided in the IT Service Management suite. https://www.servicenow.com/products/it-asset-management.html Session 30 presents information on the non-IT asset management capabilities of the Enterprise Asset Management application suite. https://www.servicenow.com/au/products/enterprise-asset-management.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 16. White River - Security Operations: Vulnerability (Session 31) | Incident Response (Session 32)
    Session 31 presents information on the proactive security operations capabilities of the Vulnerability Response application suite. https://www.servicenow.com/products/security-operations.html Session 32 presents information on the complimenting reactive security operations capabilities of the Security Incident Response application suite. https://www.servicenow.com/products/security-operations/what-is-secops.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 17. Panhandle Gap - Integrated Risk Management (Session 33) | ESG Management (Session 34)
    Session 33 presents information on the portfolio of application suites that comprise Governance, Risk, and Compliance capabilities on the Now Platform. https://www.servicenow.com/products/governance-risk-and-compliance.html Session 34 presents information on how these capabilities can be specifically operated to meet Environmental, Social, and Governance outcomes. https://www.servicenow.com/products/esg-management.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 18. Indian Bar - Strategic Portfolio Management (Session 35) | Application Portfolio Management (Session 36)
    Session 35 presents information on the linked set of applications that comprise the Strategic Portfolio Management application suite. https://www.servicenow.com/products/strategic-portfolio-management.html Session 36 presents information on the aligned enterprise architecture Application Portfolio Management suite. https://www.servicenow.com/products/application-portfolio-management.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 19. Cowlitz Divide - HR Service Delivery (Session 37) | Health & Safety, Growth & Development (Session 38)
    Session 37 presents information on the capabilities of the employee-centric HR Service Delivery application suite. https://www.servicenow.com/products/hr-service-delivery.html Session 38 continues the employee capabilities focus with presentation of information on the application sets that provide Health, Safety, Growth, and Development capabilities. https://www.servicenow.com/products/health-safety.html https://www.servicenow.com/products/employee-growth-development.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 20. Box Canyon - Workplace Service Delivery (Session 39) | Indoor Mapping (Session 40)
    Session 39 presents information on the workplace-centric capabilities of the Workplace Service Delivery application suite, which aligns closely with HR Service Delivery. https://www.servicenow.com/products/workplace-service-delivery.html Session 40 presents further information on the capabilities and operation of the custom indoor mapping for workplaces. https://docs.servicenow.com/csh?topicname=wsm-mappedin-admin.html&version=latest Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 21. Stevens Canyon - Legal Services (Session 41) | Source-to-Pay (Session 42)
    Session 41 presents information on the Legal Services Delivery application suite, one of the newest solution capabilities for the Now Platform. https://www.servicenow.com/products/legal-service-delivery.html Session 42 presents information another new capability set for the platform, the Source-to-Pay finance supply chain application suite. https://www.servicenow.com/solutions/finance-supply-chain.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 22. Pinnacle Peak - Customer Service Management (Session 43) | Data Model Deep Dive (Session 44)
    Session 43 presents information on the capabilities of the external-facing Customer Service Management application suite, which extends the Now Platform into several customer industry solutions. https://www.servicenow.com/products/customer-service-management.html Session 44 presents information about the extended data model of the Customer Service Management application design upon which the industry solutions further extend. https://docs.servicenow.com/csh?topicname=customer-service-customer-data.html&version=latest Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 23. Paradise - Customer Industries: Technology (Session 45) | Services (Session 46)
    Session 45 presents information on the capabilities of the Now Platform industry solutions for technology-oriented organizations that are built on the Customer Service Management application suite. https://www.servicenow.com/solutions/industry.html Session 46 presents information on the capabilities of the industry solutions for services-oriented organizations that are also built on the Customer Service Management application suite. https://www.servicenow.com/workflow/industries.html Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 24. Cougar Rock - Field Service Management (Session 47) | Universal Request & Task (Session 48)
    Session 47 presents information on the capabilities of the Field Service Management application suite, which provides outcomes for work management across geographically distributed regions. https://www.servicenow.com/products/field-service-management.html Session 48 brings together the many application suite products presented in the program curriculum by presenting information about the capabilities of Universal Request and Universal Task, which enable the capability for work to move between the multiple workflow domains of the Now Platform. https://docs.servicenow.com/csh?topicname=ur-landing-limitedaccess.html&version=latest Reference library resources and session knowledge checks are provided in the Members Portal. Information on subscription licensing, official product training, and self-implementation guidance is provided during these sessions.
  • 25. Eagle Peak - Roadmaps (Session 49) | Curriculum Wrap-up & Futures (Session 50)
    Session 49 begins the conclusion of the program content curriculum by presenting information on the roadmap templates and methodology for planning and monitoring the implementation of Now Platform application suites. https://www.servicenow.com/success/playbook/implementation.html https://www.servicenow.com/products/strategic-portfolio-management/what-is-a-roadmap.html Session 50 concludes the curriculum with a comprehensive summary, updates of additional information released, and presentation of the options available for program participants to continue their learning of the ServiceNow Now Platform. https://www.servicenow.com/community/developer-advocate-blog/washington-d-c-release-content-calendar/ba-p/2808292 Reference library resources and session knowledge checks are provided in the Members Portal.
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Learning about the ServiceNow platform and all its capabilities in a single comprehensive narrative, while also receiving valuable leadership insights, is an outstanding experience!

“Everything that I need to know,
all in one place!"
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I hope you'll join me in this program!

As a participant in the Leadership Development Program for ServiceNow Platform Owners, you’ll secure the knowledge, skills, and competencies to drive digital transformation on one of the most impactful cloud platforms in the industry. You’ll be leveraging the aggregation of many years of frequently asked questions, practical experiences, and key topics of many courses, documents, papers, guides, and videos. Plus, the sharing of lessons for team leaders, and a curated collection of business school and director governance insights for leaders in the modern AI era!

So, get ready to embark on a unique and creative journey that will unlock fantastic new career leadership opportunities for you!

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ServiceNow Architect, Evangelist, Platform Advisor
MBA   MAICD   CSA/CAD/CIS

 

Founding Director of the Klapatche Leadership Development Programs

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Contact Us

If you have any questions or would like more information, please send us an inquiry submission.

 

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