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Leadership Development Program for ServiceNow Platform Owners
Subscription Packages
  • Reference Library (2024)

    120$
    Access to reference library of Web links to ServiceNow resources. Access to LDP 2024 not included.
    Valid for 12 months
    • Reference Library access (links to all ServiceNow resources)
    • Access to further pages as published during LDP schedule
    • $120 price in Australian dollars converted to local currency
  • Best Value

    LDP for ServiceNow (2024)

    980$
    Access to view & download all content of the Leadership Program for ServiceNow Platform Owners.
     
    • Reference Library access (links to all ServiceNow resources)
    • Access to further pages as published during LDP schedule
    • 50 sessions of private program content (live & on-demand)
    • Membership in the Klapatche site community group
    • Membership in the LinkedIn site community group
    • Unlimited file downloads from program sessions and community
    • Post-program tutorials and how-to documents as published
    • Options for individual career development guidance
    • Options for company consulting (license/architecture/etc)
    • A fun, entertaining learning experience found nowhere else!
    • $980 price in Australian dollars converted to local currency

Reference Library (2024)

$120

120

Access to reference library of Web links to ServiceNow resources. Access to LDP 2024 not included.

Valid for 12 months

Reference Library access (links to all ServiceNow resources)

Access to further pages as published during LDP schedule

$120 price in Australian dollars converted to local currency

Best Value

LDP for ServiceNow (2024)

$980

980

Access to view & download all content of the Leadership Program for ServiceNow Platform Owners.

Valid until canceled

Reference Library access (links to all ServiceNow resources)

Access to further pages as published during LDP schedule

50 sessions of private program content (live & on-demand)

Membership in the Klapatche site community group

Membership in the LinkedIn site community group

Unlimited file downloads from program sessions and community

Post-program tutorials and how-to documents as published

Options for individual career development guidance

Options for company consulting (license/architecture/etc)

A fun, entertaining learning experience found nowhere else!

$980 price in Australian dollars converted to local currency

  • Module 1: Core Platform Information
    The Leadership Development Program for ServiceNow Platform Owners opens with an introduction and orientation to the full content curriculum. Module 1 presents foundation information about the Now Platform that will be referenced to throughout the program.
  • Module 2: New Releases, Patches, Upgrades
    Module 2 presents information about the software release cadence of Now platform versions, the software patching cycle between family releases, and how the Now Platform instance upgrade process works.
  • Module 3: Solutions & Business Outcomes
    Module 3 presents information about how the capabilities of the ServiceNow application products align to organizational business outcomes. This session includes an introduction to the Now Value methodology.
  • Module 4: Digital Transformation
    Module 4 presents leadership guidance for conducting digital transformation initiatives on the Now Platform.
  • Module 5: Commercials & Licensing Models
    Module 5 presents information on the ServiceNow product license subscription models, and what applications are entitled with each of the application suite packages.
  • Module 6: Value Calculators
    Module 6 presents information on the value calculator tools that are used to create return on investment business proposals.
  • Module 7: Data Foundations - CMDB
    Module 7 presents information on the Configuration Management Database (CMDB), which is the foundation point of all applications on the Now Platform.
  • Module 8: Data Foundations - CSDM
    Module 8 presents information about the Common Service Data Model (CSDM), a standardized set of terms and their definitions that can be used with all ServiceNow applications on the Now Platform.
  • Module 9: Now Create & Platform Implementation
    Module 9 presents information on the Now Create resource portal of implementation guidance. The session also presents information on the general best practices for implementation of new instances of the Now Platform.
  • Module 10: Impact Services
    Module 10 presents information on the post-implementation Impact services that assist ServiceNow customers in governance, utilization, and optimization of their subscribed applications on the Now Platform.
  • Module 11: Automation - Workflows
    Module 11 presents information about the applications and methodology for creating workflows on the Now Platform. Workflows underpin all of the capabilities and outcomes delivered by application processes on the Now Platform.
  • Module 12: Automation - Integrations
    Module 12 presents information about the multiple ways of integrating the Now Platform as a digital control tower for data import and export and workflow orchestration with third party systems.
  • Module 13: Reporting
    Module 13 presents information about the foundational reporting capability of the Now Platform, and the dashboard and distribution capabilities for sharing report data.
  • Module 14: Analytics & Continual Improvement
    Module 14 presents information about the premium platform application suites of Performance Analytics and Continual Improvement Management, which are entitled for use with many applications on the Now Platform when subscribed to a Professional or Enterprise level package.
  • Module 15: Trust & Compliance
    Module 15 presents information about the Now Platform standards for trust, security, privacy, integrity, and regulated markets.
  • Module 16: Security & Encryption
    Module 16 presents further security options available for the Now Platform, including the capabilities of the ServiceNow Vault application suite.
  • Module 17: Predictive Intelligence & Virtual Agent
    Module 17 presents information about the premium platform application suites of Predictive Intelligence machine learning and Virtual Agent with Natural Language Understanding, which are entitled for use with many applications on the Now Platform when subscribed to a Professional or Enterprise level package.
  • Module 18: Generative AI
    Module 18 presents information about the premium platform Generative AI capabilities that are entitled by the Now Assist solution suite, which is available for many application suites.
  • Module 19: Customer Success & Communities
    Module 19 presents information on the documents and resources available from the Customer Success portal of the ServiceNow Web site, and the multiple product and special interest group forums that are available from the Communities portal.
  • Module 20: Support & Knowledge Bases
    Module 20 presents information about the customer support site and the knowledge bases of article information that is available there.
  • Module 21: Performance, Instance Scan
    Modules 21 and 22 together present information about the operational architecture of Now Platform instances, and how to efficiently operate applications for the five considerations of Performance, Upgradeability, Manageability, Security, and User Experience.
  • Module 22: Architecture
    Modules 21 and 22 together present information about the operational architecture of Now Platform instances, and how to efficiently operate applications for the five considerations of Performance, Upgradeability, Manageability, Security, and User Experience.
  • Module 23: App & Automation Engine
    Module 23 presents information on the application development capabilities of the Now Platform, and how those capabilities are packaged in the App Engine and Automation Engine application suites.
  • Module 24: JavaScript on the Now Platform
    Module 24 presents information about the ServiceNow version of JavaScript that operates on the Now Platform, and where client- and server-side script editing can be done on the platform and applications.
  • Module 25: IT Service Management
    Module 25 presents information on the ITIL-centric capabilities and applications of the well known IT Service Management suite.
  • Module 26: DevOps
    Module 26 presents information on the DevOps capability and applications that have become part of the IT Service Management application suite.
  • Module 27: IT Operations Management - Visibility
    Module 27 presents information on the infrastructure discovery and mapping capabilities and applications of the IT Operations Management suite.
  • Module 28: AIOps and Governance
    Module 28 presents information on the event alert, log analysis, and cloud infrastructure management capabilities and applications of the same suite.
  • Module 29: Asset Management - Hardware, Software
    Module 29 presents information on the Professional level application suites for hardware and software management, both of which provide enhancements to the asset management capability provided in the IT Service Management suite.
  • Module 30: Asset Management - Enterprise Assets
    Module 30 presents information on the non-IT asset management capabilities of the Enterprise Asset Management application suite.
  • Module 31: Security Operations - Vulnerability
    Module 31 presents information on the proactive security operations capabilities of the Vulnerability Response application suite.
  • Module 32: Security Operations - Incident Response
    Module 32 presents information on the complimenting reactive security operations capabilities of the Security Incident Response application suite.
  • Module 33: Integrated Risk Management
    Module 33 presents information on the portfolio of application suites that comprise Governance, Risk, and Compliance capabilities on the Now Platform.
  • Module 34: Environmental, Social, and Governance
    Module 34 presents information on how these capabilities can be specifically operated to meet Environmental, Social, and Governance outcomes.
  • Module 35: Strategic Portfolio Management
    Module 35 presents information on the linked set of applications that comprise the Strategic Portfolio Management application suite.
  • Module 36: Application Portfolio Management
    Module 36 presents information on the aligned enterprise architecture Application Portfolio Management suite.
  • Module 37: HR Service Delivery
    Module 37 presents information on the capabilities of the employee-centric HR Service Delivery application suite.
  • Module 38: Health & Safety, Growth & Development
    Module 38 continues the employee capabilities focus with presentation of information on the application sets that provide Health, Safety, Growth, and Development capabilities.
  • Module 39: Workplace Service Delivery
    Module 39 presents information on the workplace-centric capabilities of the Workplace Service Delivery application suite, which aligns closely with HR Service Delivery.
  • Module 40: Indoor Mapping
    Module 40 presents further information on the capabilities and operation of the custom indoor mapping for workplaces.
  • Session 41: Legal Services
    Module 41 presents information on the Legal Services Delivery application suite, one of the newest solution capabilities for the Now Platform.
  • Module 42: Source-to-Pay
    Module 42 presents information another new capability set for the platform, the Source-to-Pay finance supply chain application suite.
  • Module 43: Customer Service Management
    Module 43 presents information on the capabilities of the external-facing Customer Service Management application suite, which extends the Now Platform into several customer industry solutions.
  • Module 44: Data Model Deep Dive
    Module 44 presents information about the extended data model of the Customer Service Management application design upon which the industry solutions further extend.
  • Module 45: Customer Industries - Technology
    Module 45 presents information on the capabilities of the Now Platform industry solutions for technology-oriented organizations that are built on the Customer Service Management application suite.
  • Module 46: Customer Industries - Services
    Module 46 presents information on the capabilities of the industry solutions for services-oriented organizations that are also built on the Customer Service Management application suite.
  • Session 47: Field Service Management
    Module 47 presents information on the capabilities of the Field Service Management application suite, which provides outcomes for work management across geographically distributed regions.
  • Module 48: Universal Request & Task
    Module 48 brings together the many application suite products presented in the program curriculum by presenting information about the capabilities of Universal Request and Universal Task, which enable the capability for work to move between the multiple workflow domains of the Now Platform.
  • Module 49: Roadmaps
    Module 49 begins the conclusion of the program content curriculum by presenting information on the roadmap templates and methodology for planning and monitoring the implementation of Now Platform application suites.
  • Module 50: Curriculum Wrap-up & Futures
    Module 50 concludes the curriculum with a comprehensive summary, updates of additional information released, and presentation of the options available for program participants to continue their learning of the ServiceNow Now Platform.
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