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Leadership Development Program for ServiceNow Platform Owners

Welcome to the Leadership Development Program (LDP) for individuals with platform ownership responsibilities of the ServiceNow Now Platform. Through this program, you will gain the knowledge and skills needed to understand the Now Platform and its ecosystem, develop your leadership abilities, and manage your platform ownership responsibilities. Upon completion of the program, you will be able to maximize the value of the Now Platform for your organisation.

The program is conducted through a combination of live event sessions, supplemental content, and online note summaries (continually updated).

The core sessions of the program are structured across a narrative of an adventure group trekking the Wonderland Trail of Mt. Rainier National Park, establishing a theme that working with the entire capability set of the Now Platform is a journey that requires preparation and commitment.


Join the program community group on LinkedIn.

We look forward to having you join the program, whether from the very first live event or anytime along the way!

Program Session Content


Reference library of Web resources of ServiceNow information and materials.

Now Value | Now Learning | Now Create | Trust & Privacy | Docs

Session 1

Longmire: Initial Orientation + Core Platform Information

Session 2

Rampart Ridge: ServiceNow Solutions & Business Outcomes

Session 3

Mirror Lakes: Commercials, Licensing & Value Calculators

Session 4

Emerald Ridge: Data Foundations (CMDB, CSDM)

Session 5

Gobblers Knob: Now Create, Platform Implementation, Impact Teams

Session 6

Klapatche Park: Workflows & Integrations

Session 7

Golden Lakes: In-Platform Data Analytics

Session 8

Mowich Rivers: Platform Security, Trust, Encryption

Session 9

Mowich Lake: Intelligent & Programmed Automation (ML, VA, GenAI)

Session 10

Tolmie Peak: Customer Success, Support, Knowledge Articles

Session 11

Carbon River: Performance, Instance Scan, Architecture, Upgrades

Session 12

Windy Gap: App & Automation Engine

Session 13

Mystic Lake: IT Service Management & DevOps

Session 14

Mount Freemont: IT Operations Management

Session 15

Sunrise: Asset Management

Session 16

White River: Security Operations

Session 17

Panhandle Gap: Integrated Risk Management & ESG

Session 18

Indian Bar: Strategic Portfolio Management

Session 19

Cowlitz Divide: HR Service Delivery

Session 20

Box Canyon: Workplace Service Delivery

Session 21

Stevens Canyon: Legal Services & Source-to-Pay

Session 22

Pinnacle Peak: Customer Service Management

Session 23

Paradise: Customer Industries

Session 24

Cougar Rock: Field Service Management

Session 25

Eagle Peak: Roadmaps & Wrap-up

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